Delivery within Germany usually takes 2–5 business days. For deliveries abroad, longer transit times may occur depending on the country and the shipping service provider.

Within Germany, shipping is free for orders over €89. For orders under €89, we charge a flat rate of €5.99. For deliveries abroad, shipping costs vary depending on the destination country and are displayed accordingly at checkout.

Yes, we deliver throughout Europe, to North America, and to many other countries. The exact shipping costs and delivery times for your destination country will be shown to you at checkout.

We offer a return policy of a total of 30 days from receipt of the goods. Within this period, you can declare your cancellation either by email or through your customer account and hand over the goods to the shipping service provider in time.

In the case of a withdrawal, the buyer generally bears the return shipping costs.

Yes, we are happy to advise you – whether you are new to kitesurfing, stand-up paddling, or wing foiling. You can reach us by phone, email, or through the contact form.

Currently, we do not offer used or refurbished goods.

No, we currently do not offer a repair service.

Yes, we offer various spare parts such as lines, valves, and other accessories. However, these are not listed in the online shop. Please contact us by email (hello@eagle-kite.com) or via our contact form to request spare parts.

Our mobile kite school offers courses at the North Sea, Baltic Sea, and Steinhuder Lake – in the metropolitan areas of Hamburg, Bremen, and Hannover. This allows us to respond flexibly to wind and weather.

Yes, the complete equipment is provided by us. This includes kites, boards, harness, wetsuit, neoprene shoes as well as protective gear such as helmet and vest.